Introduction

A2 Junk Removal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including junk removal, window cleaning, and painting services.

By using our services or providing us with your personal information, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate for our services
• Schedule a service appointment
• Contact us via phone, email, or contact form
• Subscribe to our newsletter or promotional communications
• Make a payment for services rendered

This information may include:

• Name
• Email address
• Phone number
• Service address (home or business location)
• Payment information (processed securely through third-party payment processors)
• Details about the services you request

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Schedule appointments, provide quotes, and deliver junk removal, window cleaning, and painting services
• To Process Payments: Complete transactions and send invoices and receipts
• To Communicate: Respond to inquiries, provide customer support, and send service-related notifications
• To Improve Our Services: Analyze usage patterns and customer feedback to enhance our offerings
• To Send Marketing Communications: With your consent, send promotional emails, special offers, and newsletters (you may opt out at any time)
• To Comply with Legal Obligations: Meet regulatory requirements and respond to legal requests

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software, email marketing platforms). These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly

To exercise these rights, please contact us at [email protected] or call 734.634.9435.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences, but disabling cookies may limit certain website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.