Question 1

How much does junk removal cost?

Accepted Answer

Our junk removal pricing is based on the volume of items being removed, measured by how much space they take up in our truck. This is the fairest pricing method because you only pay for the space you use. For single items, prices typically range from $75-$150 depending on the item size and weight. A quarter truck load ranges from $175-$250, a half truck load is $275-$400, three-quarters of a truck is $375-$500, and a full truck load ranges from $475-$600. We provide free, no-obligation estimates before beginning any work, so you'll know the exact cost upfront with no hidden fees or surprises. Our pricing includes all labor (loading and hauling), disposal fees, recycling fees, and donation drop-offs. Several factors can affect pricing including item type and weight (heavy items like pianos or hot tubs may cost more), accessibility (items located in basements or second floors), disposal requirements (hazardous materials require special handling), and volume discounts for larger loads. We're committed to transparent pricing and will always show you the items in our truck and confirm the price before we leave. Many customers find our prices competitive with dumpster rental when you factor in the convenience of full-service removal, no labor on your part, and immediate completion without a dumpster sitting in your driveway for days.

Question 2

What items do you NOT take?

Accepted Answer

While we accept most household and commercial items, there are certain materials we cannot take due to safety, legal, or environmental regulations. Hazardous materials we cannot accept include: asbestos-containing materials (requires certified abatement), certain chemicals and solvents, gasoline and motor oil (can be taken to auto parts stores), paint thinner and lacquer, pesticides and herbicides, propane tanks (many hardware stores accept these), car batteries (auto parts stores recycle these free), and household cleaning chemicals in bulk. Medical waste including syringes, needles, and biohazard materials must be disposed through medical waste services. We also cannot accept ammunition or explosives of any kind. Additionally, we do not remove items that are being actively used or items that would render a property uninhabitable such as working furnaces, water heaters still in use, or permanently installed fixtures without proper professional disconnection. However, we CAN accept many items that surprise people: refrigerators and freezers (with proper refrigerant handling), air conditioners, tires (in reasonable quantities), mattresses and box springs, electronics and e-waste, construction debris, yard waste, and furniture of any size. If you're unsure whether we can take something, please call us at (734) 644-9435. We're happy to discuss your specific items and, if we can't take something, we'll do our best to direct you to appropriate disposal resources. Our goal is to make junk removal as comprehensive and convenient as possible while maintaining safety and environmental responsibility.

Question 3

Do you recycle and donate items?

Accepted Answer

Absolutely! Environmental responsibility is a core value of A2 Junk Removal & Property Preservation. We're committed to diverting as much material as possible from landfills through recycling and donation. On average, we divert approximately 60% of collected items from landfills. Our process includes careful sorting at the point of collection to identify items suitable for donation or recycling. For donations, we work with several local charities and nonprofit organizations including Habitat for Humanity ReStore (accepts furniture, appliances, building materials), Goodwill and Salvation Army (clothing, household goods, furniture), St. Vincent de Paul (furniture and household items), and various local shelters and community organizations. Donated items must be in usable condition – while they don't need to be perfect, they should be clean and functional enough that someone else can genuinely use them. For recycling, we separate metals (ferrous and non-ferrous), electronics (delivered to certified e-waste recyclers), appliances (refrigerant recovery and material separation), cardboard and paper, plastics when possible, and wood (often chipped for mulch or energy recovery). We maintain relationships with certified recycling facilities and track our diversion rates to continuously improve our environmental impact. During estate cleanouts and larger jobs, we take extra time to identify valuable items that families may want to keep or that have significant donation value. This commitment to recycling and donation does take additional time and effort, but we believe it's the right thing to do for our community and environment. It also helps reduce disposal costs, savings we pass along to our customers. When you choose A2 Junk Removal, you're not just clearing your space – you're supporting responsible waste management and helping usable items find new homes in our community.

Question 4

How quickly can you remove my junk?

Accepted Answer

We pride ourselves on fast, flexible service to meet your timeline. Same-day service is available for most of our service areas Monday through Saturday, subject to availability. When you call before noon, we can often schedule a same-day appointment, with many jobs completed within 2-4 hours of your call. For next-day service, we typically have more availability and flexible time windows. If you have specific scheduling needs or larger projects requiring planning, we can schedule several days or weeks in advance. The actual removal process is usually quite fast – most residential junk removal jobs take 30 minutes to 2 hours depending on volume and location of items. Single-item pickups can often be completed in 15-30 minutes, while full house cleanouts might take 3-6 hours or require multiple trips. Our process is streamlined for efficiency: you show us what needs to go, we provide an immediate quote, upon your approval we load everything and clean up the area, and then we're done – you never have to wait for us to return. This is much faster than renting a dumpster, which requires you to do the loading work over several days and then wait for pickup. For estate cleanouts, hoarding situations, or commercial projects, we'll provide a realistic timeline during our free estimate. We can often work with tight deadlines for real estate closings, move-out dates, or other time-sensitive situations. Emergency and after-hours service is available by appointment for urgent situations such as property preservation needs, safety hazards, or deadline-driven cleanouts. To schedule same-day service or discuss your timeline, call us at (734) 644-9435. We'll do everything we can to accommodate your schedule and complete your junk removal as quickly as possible without sacrificing quality or care for your property.

Question 5

Do I need to be present during junk removal?

Accepted Answer

While it's not always required, we do recommend that someone be present during junk removal, at least at the beginning of the appointment. Being present offers several advantages: you can point out exactly what needs to be removed (especially important if some items are staying and others are going), you'll receive and approve the price quote before we begin work, you can make last-minute decisions about items you're unsure about, and you can ask questions and receive immediate answers. For straightforward jobs where everything in a specific area needs to be removed, some clients choose to provide access and detailed instructions, then leave us to work independently. This works well for situations like garage cleanouts where everything is going, storage unit clearances, or foreclosure cleanouts. If you cannot be present, we recommend providing clear instructions through photos or video showing exactly what should be removed, designating items to keep with clear marking like colored tape or notes, providing secure property access (lockbox code or key pickup arrangement), and arranging payment in advance (we accept credit cards over the phone). For property managers, real estate agents, and estate executors, we frequently work independently once the scope is clearly defined. We can send before-and-after photos and detailed receipts documenting the work completed. However, for your first service with us or complex projects like hoarding cleanouts or estate situations, we strongly recommend being present or having a representative available. This ensures clear communication and prevents any misunderstandings about what should be kept versus removed. We understand that everyone's situation is different, and we'll work with you to find an arrangement that meets your needs while ensuring the job is done correctly. If you need to discuss arrangements for an appointment where you cannot be present, please call us at (734) 644-9435 and we'll find a solution that works for you.

Question 6

What areas do you serve?

Accepted Answer

A2 Junk Removal & Property Preservation proudly serves Washtenaw County and the surrounding communities throughout southeast Michigan. Our primary service area includes Ann Arbor (all neighborhoods including downtown, campus area, and surrounding townships), Ypsilanti and Ypsilanti Township (including Michigan State University area), Saline, Dexter, Chelsea, Milan, Manchester, and Whitmore Lake. We maintain fast response times throughout these areas with same-day service typically available. We also serve surrounding areas in Washtenaw County including Pittsfield Township, Superior Township, Scio Township, Salem Township, and other Washtenaw County communities. For customers in neighboring counties like Wayne County (Belleville, Canton areas), Livingston County (Brighton area), and Jackson County (Jackson area), please contact us to discuss service availability – we can often accommodate these areas especially for larger projects or when combined with jobs in our primary service area. Our centralized location and efficient routing allow us to serve a wide geographic area while maintaining competitive pricing and fast response times. No matter where you're located in our service area, you'll receive the same professional, courteous service and commitment to customer satisfaction. Service area factors that might affect scheduling or pricing include distance from Ann Arbor (our primary base), whether you're in our same-day service zone, and current route optimization (sometimes we can offer better rates if we're already scheduled nearby). To confirm service availability for your specific location or discuss scheduling, please call (734) 644-9435. We're continually expanding our service area and would be happy to discuss your junk removal needs regardless of location.

Question 7

Are you licensed and insured?

Accepted Answer

Yes, A2 Junk Removal & Property Preservation is fully licensed and insured for your protection and peace of mind. We carry comprehensive general liability insurance that protects your property during our work. This coverage includes protection against accidental damage to your property during junk removal, liability coverage for our work on your premises, and protection for both residential and commercial clients. We also maintain workers' compensation insurance to protect our team members, which means you're not liable if a worker is injured on your property. This is an important distinction from hiring unlicensed individuals or casual labor. We're properly registered as a business and comply with all local, state, and federal regulations including proper waste disposal licensing, environmental compliance for hazardous materials, and business licensing in our service communities. This professional standing means we have established relationships with licensed disposal facilities, certified recycling centers, and donation organizations. We can provide proof of insurance and licensing upon request, which is especially important for commercial clients, property managers, and real estate professionals who need documentation for their records. Working with a licensed and insured junk removal company protects you from liability issues that can arise when property is damaged or workers are injured, ensures proper disposal according to environmental regulations, provides recourse if something goes wrong, and demonstrates professionalism and commitment to industry standards. Unfortunately, the junk removal industry includes many unlicensed operators working from personal trucks without proper insurance or disposal practices. While these operators might offer lower prices, they expose you to significant risk. If an uninsured worker is injured on your property, you could be held liable. If they illegally dump your items, you could face fines as the original owner. Our licensing and insurance represent our commitment to operating professionally and protecting our customers. For questions about our insurance coverage or to request a certificate of insurance (often needed for commercial clients), please call (734) 644-9435.

Question 8

How do estate cleanouts work?

Accepted Answer

Estate cleanouts are one of our most frequently requested services, and we approach each one with sensitivity, professionalism, and understanding. We recognize that estate cleanouts often occur during difficult emotional times, and our goal is to make the process as stress-free as possible. Our estate cleanout process begins with an initial consultation where we discuss the scope of work, timeline requirements, and any special considerations. This can be done by phone, email, or with an in-person walkthrough. During the walkthrough, we assess the volume of contents, identify valuable items that should be preserved, discuss donation preferences, and provide a detailed written estimate. We work closely with estate executors, family members, attorneys, and real estate agents to ensure all parties' needs are met. Our service includes removing all unwanted contents from the property (furniture, appliances, personal belongings, clothing, books, kitchenware, garage items, etc.), carefully sorting items to identify valuables or important documents, coordinating donations of usable items to appropriate charities, responsible disposal of items that cannot be donated or recycled, and basic cleaning to leave the property presentable (sweeping, trash removal). We understand estate situations often have important papers, jewelry, photos, and sentimental items mixed with general household contents. We work methodically and carefully, setting aside anything that appears valuable or important. Family members can be present during the cleanout, or they can trust us to work independently – we're experienced with both approaches. For estate cleanouts, timing is often critical due to real estate closings, probate deadlines, or family schedules. We can usually begin work within 2-5 days of authorization and complete most estate cleanouts within 1-3 days depending on property size. Pricing for estate cleanouts varies based on property size, volume of contents, and specific requirements. We provide flat-rate quotes when possible, so there are no surprises. Our estate cleanout service has helped hundreds of families through this difficult process. We're honored to provide this service with the dignity and respect every estate deserves. If you're facing an estate cleanout, please call (734) 644-9435 to discuss how we can help.

Question 9

Can you remove items from basements, attics, or upper floors?

Accepted Answer

Absolutely! We regularly remove items from basements, attics, second floors, and other challenging locations. Our team is equipped and experienced in navigating stairs, tight spaces, and difficult access points. We specialize in handling items that homeowners find most challenging, including heavy furniture that needs to come up from basements, attic contents requiring ladder access, second-floor furniture and appliances, items behind other items or in cluttered spaces, and large items that need to be maneuvered around corners or through doorways. During removal, we take several precautions to protect your property: we use protective coverings on floors and carpets in high-traffic areas, install corner guards and door jamb protection, carefully measure doorways and staircases before attempting to move large items, disassemble furniture when necessary to ensure safe passage, and have experienced team members who know proper techniques for lifting and maneuvering. Some items, like particularly large furniture, hot tubs, or very heavy equipment, may require disassembly to safely remove from upper floors or basements. We can handle basic disassembly as part of our service. For complex items, we'll discuss options during the estimate. Challenging access situations typically don't significantly increase pricing unless extraordinary measures are required. Our standard pricing includes labor to remove items from anywhere in your property. However, we'll always be upfront if a particularly difficult situation (like a grand piano on a third floor) requires special equipment or additional team members. Common items we remove from basements include: old furniture and appliances, water heaters, exercise equipment, pool tables, water-damaged items, and general storage accumulation. Common attic removals include: old insulation (if not asbestos), stored furniture and boxes, holiday decorations, and ventilation equipment. Our team takes safety seriously and uses proper lifting techniques, equipment, and teamwork to protect both our crew and your property. If you're concerned about whether we can remove items from a particular location in your home, please call (734) 644-9435 or send us photos, and we'll be happy to discuss the best approach.

Question 10

What payment methods do you accept?

Accepted Answer

We offer convenient payment options to make your junk removal experience as easy as possible. We accept cash (if paying with cash, payment is due upon completion of service), all major credit cards including Visa, MasterCard, American Express, and Discover (we can process cards on-site or over the phone), debit cards, digital payment apps including Venmo and Zelle for quick electronic payment, and business checks from established commercial accounts (with approval). Payment is typically due upon completion of service, once you've seen the final result and are satisfied with our work. For larger estate cleanouts or commercial projects, we can arrange invoicing with net-15 or net-30 terms for qualified clients. We provide detailed receipts for all services that include itemized breakdown of services performed, volume of materials removed, disposal/recycling fees, and any applicable taxes. For your protection and ours, we process all credit cards through secure, PCI-compliant payment systems. Your payment information is protected and never stored on mobile devices. We also provide written quotes before beginning work, so you know exactly what you'll pay before we start. There are never hidden fees or surprise charges. If the volume ends up being less than estimated, we adjust the price down accordingly – you only pay for the actual space used in our truck. For estate executors, property managers, and business clients who need formal invoicing or require purchase orders, we can accommodate these requirements. Please inform us of any special billing needs when scheduling your appointment. We do not require deposits for most residential services. For very large commercial projects or special circumstances, we may request a deposit, but this is discussed upfront and documented in writing. If you have questions about payment options or need to arrange special billing, please call (734) 644-9435 and we'll work with you to find a payment solution that meets your needs.

Question 11

How is your service different from renting a dumpster?

Accepted Answer

While both junk removal services and dumpster rentals serve the purpose of getting rid of unwanted items, they're quite different in practice, and each has advantages depending on your situation. Here's how A2 Junk Removal service compares to renting a dumpster: With our service, we do ALL the work – you simply point to what needs to go, and we load everything, clean up, and haul it away. With a dumpster rental, you do all the loading work yourself, which can take days and requires significant physical labor. Our service is completed in hours, typically the same day you call, while dumpster rentals usually sit in your driveway for 3-10 days. We provide immediate results without your property looking like a construction site for days. There's no permit required for our service, whereas many municipalities require permits for dumpsters placed on streets or visible from the road, adding time and cost. Our pricing is straightforward and based on actual volume used. Dumpster pricing can include rental fees, delivery fees, pickup fees, overage charges if you exceed weight limits, and disposal fees. When comparing total costs, full-service junk removal is often competitive, especially for smaller projects. We take items directly to appropriate facilities including donation centers, recycling facilities, and disposal sites. With dumpsters, everything goes to one place regardless of whether items could be donated or recycled. Our professional team knows how to navigate tight spaces, protect your property, and work efficiently. Self-loading a dumpster risks property damage and personal injury. However, dumpsters can be better for certain situations: very large renovation or construction projects generating debris over several weeks, projects where you want to work at your own pace over several days, situations with extremely heavy materials like concrete or dirt, and when you have the time and physical ability to load materials yourself. For most residential cleanouts, moves, estate situations, or typical junk removal needs, our full-service approach is faster, easier, and more convenient than a dumpster. You get professional service without the physical work, faster completion without a dumpster in your driveway, responsible sorting with donation and recycling, and property protection with experienced handling. Many customers start researching dumpster rentals, then discover that full-service junk removal is easier and comparable in price. We're happy to discuss your specific project and help you determine which option makes the most sense. Call (734) 644-9435 to discuss your needs and get a free quote.

Question 12

Do you handle hoarding situations?

Accepted Answer

Yes, we provide specialized hoarding cleanup services with the sensitivity, discretion, and professionalism that these situations require. We understand that hoarding disorder is a recognized mental health condition, not a lifestyle choice, and we approach every hoarding cleanup with compassion and respect for the individual's dignity. Our team has experience working with hoarding situations ranging from mild clutter to severe accumulation requiring systematic intervention. We understand the challenges involved and work collaboratively with clients, family members, therapists, and social workers to achieve the best outcomes. Our hoarding cleanup approach includes an initial confidential consultation to understand the situation, goals, and any professional support team involved. We work at a pace that's comfortable for the individual whenever possible, recognizing that rushing can be counterproductive. Our systematic sorting and removal process identifies items to keep, donate, or dispose of, with the client's input when they're able to participate. We maintain strict confidentiality and discretion throughout the process, arriving in unmarked vehicles if requested. Safety is paramount, including addressing hazards like blocked exits, pest issues, or structural concerns. We coordinate with mental health professionals, social workers, or organizing specialists who are part of the treatment plan. Our cleanup includes removing accumulated items, cleaning and sanitizing affected areas, and helping create a more functional living space. We handle all types of materials commonly found in hoarding situations including excessive packaging and papers, collectibles or perceived valuable items, spoiled food and perishables, excessive shopping purchases, and general household items accumulated over years. Throughout the process, we work to preserve the individual's agency and respect their attachment to possessions while helping achieve the goal of a safer, healthier living environment. We've learned that judgement and force don't work – patience and understanding do. Important considerations for hoarding cleanouts include the importance of professional mental health support continuing before, during, and after the physical cleanup. Family dynamics can be complex, and we navigate these sensitively. Hoarding cleanup often reveals important items, documents, or valuables hidden within clutter, and we work carefully to identify these. The goal is not just clearing space but creating sustainable change with ongoing support. Pricing for hoarding cleanup varies significantly based on severity, property size, and timeline. We provide detailed estimates and can work within available resources or coordinate with social services. If you or someone you know needs hoarding cleanup assistance, please call (734) 644-9435 for a confidential conversation. We're here to help without judgement.

Question 13

Can you help with foreclosure or eviction cleanouts?

Accepted Answer

Yes, we work regularly with banks, property management companies, real estate agents, and investors on foreclosure and eviction cleanouts. We understand these situations require fast, thorough service to prepare properties for sale or rental. Our foreclosure and eviction cleanout services include complete removal of all abandoned belongings and trash, thorough clearing of all rooms, closets, basement, attic, and garage, removal of any damaged items, broken furniture, or debris, basic cleanup including trash removal and sweeping, securing any open entry points (boarding broken windows, etc.), and exterior cleanup including yard debris and items left outside. We provide documentation including detailed before-and-after photos, itemized lists of work completed, disposal receipts as needed, and invoices with proper business documentation. For property management professionals, we offer priority scheduling to meet your tight timelines, volume pricing for clients with multiple properties, fast turnaround (often same-day or next-day service), and dedicated points of contact for streamlined communication. We understand foreclosure and eviction situations can be unpredictable. Properties are sometimes left in good condition; other times they're significantly damaged or filled with trash. We're prepared for all scenarios and maintain the professionalism needed regardless of property condition. We work with REO (Real Estate Owned) properties for major banks and asset management companies, property managers dealing with evicted tenant belongings, real estate investors acquiring distressed properties, and real estate agents needing properties prepared for showing. Our service helps these professionals get properties market-ready quickly, minimize carrying costs by accelerating the sale or re-rental timeline, ensure complete cleanup that meets property standards, and provide proper documentation for record-keeping and reimbursement. Legal considerations: We follow all applicable laws regarding abandoned property and coordinate with property owners and legal representatives to ensure proper authorization. We recommend clients verify legal requirements for their jurisdiction regarding abandoned property disposal timelines. Pricing is based on volume and condition, with estimates provided after viewing property photos or conducting a walkthrough. We can often provide flat-rate quotes for faster approval processes. If you're a property management professional, bank REO specialist, investor, or real estate agent needing foreclosure or eviction cleanout services, please call (734) 644-9435. We're experienced in these situations and ready to help you get properties cleaned and ready quickly.

Question 14

What happens to my items after you remove them?

Accepted Answer

We take pride in our responsible approach to junk removal and want you to know exactly what happens to your items after they leave your property. Our process prioritizes environmental responsibility and community benefit. After removing items from your property, our first step is sorting everything for appropriate disposal. Items in usable condition go to donation partners including Habitat for Humanity ReStore (furniture, appliances, building materials), Goodwill and Salvation Army (clothing, household goods, small furniture), local charities and shelters (specific items they need), and St. Vincent de Paul (furniture and household items). To be donated, items must be in reasonably good, usable condition. Materials that can be recycled are delivered to appropriate facilities including metal recycling centers (appliances, scrap metal, metal furniture), electronics recycling facilities (certified e-waste processors), cardboard and paper recycling, wood recycling (chipped for mulch or energy recovery), and appliance recycling (refrigerant recovery, material separation). Items that cannot be donated or recycled are disposed of at licensed disposal facilities following all environmental regulations. We maintain detailed records of our disposal practices and work only with properly licensed facilities. Our diversion rate (materials kept out of landfills through donation and recycling) averages 60%, which is significantly higher than typical waste removal that sends everything directly to landfills. This commitment to responsible disposal takes extra time and effort, but we believe it's the right approach for our community and environment. Special handling includes appliances containing refrigerants (require certified refrigerant recovery before recycling), electronics and e-waste (delivered only to certified e-waste recyclers to protect data and environment), mattresses (recycled when possible through specialized facilities), construction materials (separated for recycling or proper disposal), and hazardous materials (items we can't accept must go through proper hazardous waste disposal). Transparency is important to us. If you have questions about what will happen to specific items, ask during your service and we'll be happy to explain where those particular items will go. For estate cleanouts and situations involving potentially valuable items, we work carefully to identify anything of value and recommend options including auction houses for valuable antiques or collections, consignment shops for quality furniture and items, and specialized buyers for specific collectibles or items. Our goal is ensuring items are disposed of responsibly, usable items benefit others through donation, recyclable materials are properly processed, and you have peace of mind knowing everything was handled appropriately. This responsible approach is part of our commitment to the Ann Arbor community and environmental stewardship. If you have questions about our disposal practices, please call (734) 644-9435.

Question 15

Do you offer commercial junk removal services?

Accepted Answer

Absolutely! A2 Junk Removal provides comprehensive commercial junk removal services throughout Washtenaw County. We work with businesses of all sizes and types including offices and corporate facilities, retail stores and shopping centers, restaurants and food service businesses, medical and dental offices, warehouses and industrial facilities, property management companies, construction companies and contractors, schools and educational institutions, and apartment complexes and multi-family housing. Our commercial services include office furniture and equipment removal (desks, chairs, cubicles, filing cabinets, shelving), technology and electronics disposal (computers, servers, printers, copiers with data security coordination), retail fixture and display removal, restaurant equipment removal (commercial kitchen equipment, tables, chairs), warehouse cleanouts and equipment removal, construction and renovation debris removal, tenant improvement cleanup, property management cleanouts (unit turnovers, common area cleanup), and ongoing waste management solutions for businesses with regular needs. We understand that commercial clients have specific requirements that differ from residential service including minimizing disruption to business operations (we offer after-hours and weekend service), maintaining professional appearance and discretion, providing proper documentation (invoices, disposal receipts, certificates of insurance), meeting specific timelines for renovations or tenant moves, and coordinating with multiple parties (property managers, contractors, tenants). Benefits of working with A2 Junk Removal for commercial projects include flexible scheduling including evenings and weekends to avoid disrupting business hours, volume pricing for large projects or ongoing relationships, dedicated account management for property management companies and regular clients, fast turnaround to minimize carrying costs and delays, proper licensing and insurance with certificates provided upon request, and detailed documentation for accounting and compliance purposes. For construction and contractor clients, we provide debris removal that keeps job sites clean and safe, flexible pickup schedules that align with project timelines, capacity for large volumes of construction waste, and proper disposal of construction materials with recycling when possible. We can establish recurring service agreements for businesses needing regular junk removal, property management companies with multiple properties, or contractors with ongoing projects. Our commercial clients appreciate working with a reliable, professional service that shows up on time, works efficiently, maintains clean appearance and conduct, provides consistent quality, and offers competitive pricing with straightforward billing. For businesses concerned about data security when disposing of electronics, we coordinate with certified data destruction services to ensure your sensitive information is protected before equipment is recycled. To discuss your commercial junk removal needs or request a quote for your business, please call (734) 644-9435. We're ready to provide the professional service your business deserves.

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